Michelle Spaul
Delta Swan
Sustaining Customer Experience
Two factors put your customer experience under pressure. 1) Customer expectations forever change. 2) As organisations grow, they divide into specialist teams (aka functions). These factors challenge your team and change the experience you deliver.
While we offer CX Projects to boost Customer Experience, one off changes eventually become obsolete. So, we recommend clients embrace Customer Experience as a way of working, thinking and being.
To sustain your customer experience, we
• Engage your t