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Services
 

Community strategy

Community strategy
Vanessa Nunes
Vanessa Nunes
Marketing and community strategist
we are forum

Community is a powerful driver, but brands can struggle to build meaningful relationships with their audience, wasting valuable resources.

My job is to help you develop a plan that aligns with your business objectives and unlocks sustainable growth:

1. DISCOVERY AND RESEARCH
I immerse myself in your brand through detailed questionnaires and conversations with your team. I study your audience and customer data and work with you to address any gaps.

2. STRATEGIC FOUNDATIONS
Through interactive sessions, I help you set community goals, define mission and values, and create member profiles based on engagement and purchasing behaviour.
We use this to design a member journey that drives loyalty and increases sales.

3. PLANNING AND IMPLEMENTATION
I create a tailored omnichannel strategy and roll-out plan, complete with measurable KPIs to track community and business impact.

4. SUPPORT AND OPTIMISATION
Over the course of three monthly follow-up calls, we review results, address challenges and make adjustments to keep the strategy aligned with your growth objectives.
 
Vanessa Nunes
Vanessa Nunes
Marketing and community strategist
we are forum
 
I’m a marketing and community strategist working with fashion and beauty brands. I started we are forum in 2020, after more than a decade in various London agencies.    It has never been easier to start a brand and while barriers to entry are low, new brands are launching every day. Consumers have an endless supply of choices available to them and have become more selective and discerning. Their expectations go beyond a good product and good customer service. They have learned to see through once dependable marketing tactics and have become permanently ad-saturated.   Post-pandemic, community has become key to consumers. Brands that put their customers front and centre, facilitating connection and giving them a sense of belonging, are the ones most likely to thrive.   I know that this approach comes with its own set of challenges, which is why I help brands bring to life community flywheels that bring real value to the business and its most dedicated advocates. I don’t believe in the old agency model and work directly with founders, marketing teams and other key stakeholders, offering specialised guidance through flexible support. I want to build brands with impact, by helping them harness the power of community.
 

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