Over the years, I've noticed a common challenge: many businesses struggle to integrate customer experience aspirations into their corporate practices.
I am here to bridge this gap. With extensive experience in senior roles at industry giants known for exceptional customer service, we can dive deep into your customer interactions and isolate root causes that can improve this experience.
I envision a future where every business interaction is enriching and memorable, not just a buzzword but a guiding principle.
SERVICES:
ROOT CAUSE ANALYSIS
Let me dive deep into your customer feedback, manager escalations and support processes to identify trends and offer solutions that will enhance your customer support.
CUSTOMER JOURNEY
Examining key aspects of the customer journey is crucial to understanding the experience, such as average handling time and time to resolution, we can identify opportunities for improvement and enhance efficiency for every support team.
LEADERSHIP SUPPORT
I will assess how leaders are coaching and supporting your frontline staff, evaluating the feedback process, analysing call flow, and expectations.