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Services
 

Customer Centric Consultancy

Customer Centric Consultancy
Victoria McCormack
Victoria McCormack
Director and Consultant
JVM Consultancy

Over the years, I've noticed a common challenge: many businesses struggle to integrate customer experience aspirations into their corporate practices.

I am here to bridge this gap. With extensive experience in senior roles at industry giants known for exceptional customer service, we can dive deep into your customer interactions and isolate root causes that can improve this experience.

I envision a future where every business interaction is enriching and memorable, not just a buzzword but a guiding principle.

SERVICES:
ROOT CAUSE ANALYSIS
Let me dive deep into your customer feedback, manager escalations and support processes to identify trends and offer solutions that will enhance your customer support.

CUSTOMER JOURNEY
Examining key aspects of the customer journey is crucial to understanding the experience, such as average handling time and time to resolution, we can identify opportunities for improvement and enhance efficiency for every support team.

LEADERSHIP SUPPORT
I will assess how leaders are coaching and supporting your frontline staff, evaluating the feedback process, analysing call flow, and expectations.
 
Victoria McCormack
Victoria McCormack
Director and Consultant
JVM Consultancy
 
Hi there! 👋 I’m Victoria McCormack, the energy behind JVM Consultancy. With over 12 years of experience in customer service and a decade of mastering remote work in industry giants Apple & Shopify, I’m all about helping you carve out your path to success, one step and one goal at a time. My passion lies in leadership development, fostering team collaboration, and elevating customer experiences. I thrive on empowering organisations to succeed in today’s fast-paced world by refining leadership approaches and enhancing how teams connect with each other and your customers.  I transform how you lead, train, and inspire, bringing out the authentic and powerful leader within you. Imagine stepping into a role where your leadership is anything but boring—it's dynamic, engaging, and completely true to who you are. If you're ready to see real change and become the best version of yourself, I’m here to help make that happen. 🚀 If you are looking to break free from the ordinary and truly make your mark? Let’s connect! 📬 If you’re interested in collaborating or just want to chat, reach out to me at victoria@jvmconsultancy.ie. Let’s bring your leadership and your business to the next level!
 

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