James Hartshorn
The Talent Lens
Predicting Success in Customer Service Recruitment
Struggling with high turnover in customer service roles? Worried about the impact on client satisfaction and the rising cost of repeatedly re-hiring? CXFit™ is your tailored solution.
CXFit™ is at the heart of our Find-Assess-Deliver model. After identifying promising candidates, we use our bespoke CXFit™ Situational Judgement Test (SJT) to evaluate their resilience, empathy, and problem-solving skills—critical traits for success in customer service roles.
Post-assessment, we provide you a pro