Team inbox for WhatsApp

WhatsApp helps businesses connect with customers more effectively than using email.

But the WhatsApp Personal and Business app are limited in their ability to distribute messages to teams, and can't integrate with external software apps.

Converso helps solve these problem by offering businesses access to the WhatsApp Business Platform.

Now messages can now be assigned to an agent's personal inbox, enabling effective distribution of messages to the most relevant agent, improving message handling efficiency and reducing time to answer.

Integrations with CRM and Accounting apps mean that customer updates can be made seamlessly, and invoices can be imported from Xero and Quickbooks for sending mobile payment requests and reminders.

The benefits for support agents include reducing time spent on managing customer responses, and for sales agents, customers can be engaged over a conversation with easy-to-pay checkouts and invoices, resulting in on-time payments and increased revenues.

Communications are GDPR compliant through central and encrypted storage of data. This provides the ability to review customer interactions, and delete all customer data, if required.