In this Lunch and Learn, Sophie Eglin explores best practices to ensure a harmonious customer experience in both virtual and physical spaces.

How to balance your online and in-person customers

Webinar

's Lunch and Learn webinar on strategies for effectively balancing online and in-person customer interactions.

Discover key insights on seamlessly integrating digital and traditional customer service channels to enhance overall satisfaction.

Sophie has over 20 years of commercial development, customer experience and placemaking experience within the retail, hospitality and leisure industries. She is the founder of 

, which is on a mission to provide small business owners with a nurturing space that elevates personal and professional growth, whilst eradicating loneliness.

StartUp UK: Turn your good idea into a great business

 for resources that give you the education and inspiration to get started on your entrepreneurial journey.

Lunch and Learn: How to balance your online and in-person customers

Gain practical tips and best practices to ensure a harmonious customer experience in both virtual and physical spaces.

Natalie is a performance marketing consultant, with extensive experience in the D2C &amp; subscription space. Most recently she worked as Head of Performance Marketing for Tails.com, joining the start up at an early stage and being part of the team that drove 5x revenue growth. Her experience includes launching and scaling across a range of marketing channels (digital &amp; offline) &amp; countries, leading on site conversion projects and using CRM to increase customer retention.
In addition to her in house experience she has a search agency grounding, and an entrepreneurial spirit which saw her launch an award nominated blog and led to her writing for Timeout &amp; GroupOn.
Natalie is also a mum of 2 mum and yoga teacher, so she understands the small business owner’s challenge of having to wear many hats.
If you want to work with Natalie to increase your customer growth and create content that converts, get in touch now.

Marketing Consultant

Lunch and Learn: How to scale a subscription business

Find out why focusing on customer experience is the key to getting your subscription business to grow.

Expert Cybersecurity Consultant
With extensive experience in cybersecurity, I specialise in providing comprehensive solutions to safeguard businesses against digital threats. My expertise spans consulting, training, incident response, penetration testing, and compliance management.
Expertise Areas:
Cybersecurity Consulting:
<ul>
<li>Risk Assessments: Identify vulnerabilities and assess potential risks to create tailored security strategies.</li>
<li>Security Architecture: Designing robust and secure IT infrastructures to protect against cyber threats.</li>
</ul>
Incident Response and Management:
<ul>
<li>Preparation: Developing incident response plans and conducting tabletop exercises.</li>
<li>Response: Leading efforts to contain and mitigate security breaches.</li>
</ul>
Compliance and Regulatory Guidance:
<ul>
<li>Regulatory Standards: Ensuring adherence to GDPR, HIPAA, and PCI-DSS regulations.</li>
<li>Compliance Management: Implementing and managing programs to meet regulatory requirements.</li>
</ul>
Training and Awareness Programs:
<ul>
<li>Employee Training: Conducting awareness training on best practices.</li>
<li>Phishing Simulations: Running simulated attacks to improve vigilance and response.</li>
</ul>
Security Solutions Implementation:
<ul>
<li>Managed Detection and Response (MDR): Deploying and managing advanced threat detection and response solutions.</li>
<li>Vulnerability Management: Continuous monitoring and remediation of security vulnerabilities.</li>
<li>Penetration Testing: Simulating attacks to identify and address weaknesses before exploitation.</li>
</ul>
Cybersecurity Insurance:
<ul>
<li>Risk Transfer: Assisting businesses in obtaining insurance to mitigate financial impacts from breaches.</li>
<li>Policy Guidance: Advising on best practices and requirements to qualify for and maintain coverage.</li>
</ul>
Why Connect with Me? As a dedicated cybersecurity professional with strong partners, I empower businesses with the knowledge and tools to protect their digital assets. I believe in a proactive approach to cybersecurity, focusing on prevention, education, and swift response to incidents. Together, we can create a secure environment for your business to thrive in the digital age.
Feel free to contact me to discuss how we can enhance your cybersecurity posture and protect your business from evolving threats.

Cybersecurity solutions and consulting network

This group is for cybersecurity professionals and businesses focused on protecting digital assets.

YES Business Incubator

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For business idea assessment, customised support&nbsp;and a collaborative network for entrepreneurs.&nbsp;
</div>

Helping Leaders make informed decisions.
I&apos;m a driven and data-focused professional with extensive experience in both law enforcement and business. Over the years, I&apos;ve consistently developed talent, driven behaviour and cultural change, and led teams through coaching and values-driven behaviour. I&apos;m adept at utilising data analysis tools and methodologies to inform decision-making and improve organisational outcomes.
Now, I channel my passion for data into providing tailored data services for small businesses. I understand the unique challenges that small enterprises face, and I&apos;m committed to helping them harness the power of data to make informed decisions, optimise operations, and drive growth.
I&apos;m dedicated to continuous professional development and fostering a culture of innovation and excellence. By partnering with me, you&apos;ll gain access to actionable insights that can transform your raw data into a strategic asset. Let&apos;s work together to unlock your business&apos;s full potential through data-driven strategies.
Ready to make data work for your business? Let&apos;s connect and explore how we can achieve your goals together.

Founder

John Gibbons

Helping Leaders make informed decisions.
I&apos;m a driven and data-focused professional with extensive experience in both law enforcement and business. Over the years, I&apos;ve consistently developed talent, driven behaviour and cultural change, and led teams through coaching and values-driven behaviour. I&apos;m adept at utilising data analysis tools and methodologies to inform decision-making and improve organisational outcomes.
Now, I channel my passion for data into provid

Lunch and Learn: How to balance your online and in-person customers

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