How your small business can use AI in 2025

In this Lunch and Learn, Polly Dhaliwal, Enterprise Nation's chief operating officer, explains how small businesses can introduce AI into their daily operations.

Learn practical ways to build AI into some of your core departments – customer support, marketing, sales and operations – in a way that helps you work more efficiently and give customers a better experience.

Topics covered in this session

• Understanding AI's potential for small businesses: Learn how AI can automate tasks, get customers engaging with you and help you make better decisions in areas such as customer support, marketing, sales and operations.

• Step-by-step guide to implementing AI: Find out how to identify the right AI tools and methods for your business's needs, from chatbots in customer support to predictive analytics in sales.

• Overcoming challenges and measuring success: Hear how to address common hurdles and track the ROI of AI initiatives to ensure long-term success and growth.

About the speaker

As chief operating officer at Enterprise Nation, Polly leads efforts to support over one million small businesses every year.

With experience in product development, operations and growing communities, she's passionate about simplifying journeys for businesses and supporting entrepreneurs with thriving in a competitive landscape.

She's also a published author, a podcast host and an advocate for innovation in small business growth.

Relevant resources

• Is your business ready to embrace AI?

• How small businesses can leverage AI

• Using AI tools: A small business owner's guide

About Enterprise Nation

Enterprise Nation is the UK's most active small business network, helping thousands of people turn their good idea into a great business. Join today to get everything you need to start and grow your small business, in one place.