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Privacy policy
 

Privacy policy

 

This privacy policy was last updated in June 2022.

Enterprise Nation Limited is a company registered in England and Wales (company number 04676798) with a registered office at TOR, Saint-Cloud Way, Maidenhead Berkshire SL6 8BN.

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information.

For the purposes of data protection legislation, we are the data controller of your personal data. This means we make the decisions about how your data is processed, and what is done with it. We are registered with the Information Commissioners Office in the UK with reference number ZA299265.

We are committed to protecting and respecting your privacy and this policy sets out how we will process any personal data collected from you. Please read this privacy policy carefully.

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to hello@enterprisenation.com.

THE PERSONAL INFORMATION WE COLLECT AND USE

We ensure that your privacy is respected at all times and our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

To learn about the information we collect and how we use your personal data, read the notice or notices which apply best to your relationship with us, which are set out below:

COOKIES

Our website uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. We use third party cookies, serving several purposes. We use the following types of cookies:

  • Necessary cookies - help the site to run properly (when they are strictly necessary cookies it means their only function is to help the site work).
  • Performance cookies - help us understand and analyse how site visitors use the site.
  • Analytical cookies – help us to understand how visitors interact with the site. These cookies help provide information on metrics, for example, the number of visitors, bounce rate, etc.
  • Advertising cookies - tailor online adverts to reflect the content you have previously browsed and help inform us about your interests so we can show you relevant adverts

All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details.

Cookies enable us to:

  • Estimate our audience size and usage pattern,
  • Store information about your preferences, and so allow us to customise our site according to your individual interests;
  • Speed up your searches,
  • Recognise you when you return to our site.

Functional Cookies

Cookie_fbp
Duration1 month
DescriptionUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
Cookie_ga
Duration1 month
DescriptionUsed to distinguish users and to distinguish sessions for a user.
Cookie_gid
Duration24 hours
DescriptionUsed to distinguish users and to distinguish sessions for a user.
Cookie_gcl_au
Duration3 months
DescriptionTakes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.
Cookie_gat_gtag_
Duration1 minute
DescriptionThis cookie does not store any user information, it's just used to limit the number of requests that have to be made to doubleclick.net.
Cookie_hjSessionUser_
Duration7 days
DescriptionEnsures data from subsequent visits to the same site are attributed to the same user ID.
Cookie_hjSession_
Duration30 mins
DescriptionEnsures subsequent requests in the session window are attributed to the same session.
Cookie_hjAbsoluteSessionInProgress
Duration30 mins
DescriptionUsed to detect the first pageview session of a user.
Cookie_hjFirstSeen
Duration30 mins
DescriptionIdentifies a new user’s first session.
CookieconsentCookie
Duration30 days
DescriptionConfirmation of acceptance of functional cookies

We can only use cookies with your permission. You will be prompted by a message (our “cookie banner”) when you first visit our website where you can choose to accept or decline our cookies. You can update your cookie settings at any time by revisiting the cookie banner.

If you do not want to accept cookies, you can also change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. Some third parties also allow you to disable cookies directly with them (for example, you can disable Google Analytics on their website). For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

WHERE WE STORE YOUR PERSONAL INFORMATION

We store company information (including your personal data) on Amazon Web Services and Microsoft Azure servers located in the United Kingdom.

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We may share your information or data with trusted third parties who help us provide certain aspects of our services.

In accordance with our normal business, we may share your personal data with:

  • Our personnel: our employees (or other types of workers) who have contracts containing confidentiality and data protection obligations in order to provide our services.
  • Our supply chain: other organisations that help us provide our services, such as website hosting, cloud services etc. We ensure these organisations only have access to the information required to provide the support we use them for and have a contract with them that contains confidentiality and data protection obligations.
  • Our business contacts: we may share limited access to some of your personal data where we partner with other businesses to provide our services and the site to you. For example, we work with third party training providers as part of our mentorship programme. We ensure these contacts only have access to the information required to provide the support we use them for and have a contract with, or terms that apply to them that contains confidentiality and data protection obligations.
  • Mentors and Mentees: if you have signed up for our mentorship programme, we will share some of your personal data with the mentor or mentee with whom you have been matched, as necessary for the mentoring relationship. We will share mentor details with Association of business mentors throughout this process, to ensure mentors can access training.
  • Regulatory authorities: such as HM Revenue & Customs.
  • Our professional advisers: such as our accountants or legal advisors where we require specialist advice to help us conduct our business.
  • Any actual or potential buyer of our business.

In particular, we engage third parties to:

  • facilitate the sending of any email to Membership Holders, Guests and Visitors;
  • facilitate customers in making credit card payments;
  • help us track website conversion success metrics;
  • manage our sales and customer support services to you (e.g., e-mail or live chat);
  • log any errors and issues with our website.

We enter into confidentiality and data processing terms with our partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

We also have to share information or data in order to:

  • meet any applicable law, regulation, legal process or enforceable governmental request;
  • enforce applicable policies, including investigation of potential violations;
  • detect, prevent, or otherwise address fraud, security or technical issues;
  • protect against harm to the rights, property or safety of our users, the public or to us and/or as required or permitted by law;

In addition:

  • if you are an ICAEW member firm, your data will be shared with ICAEW for the purposes of joint communications; and
  • if you apply for a grant, or to take part in an accelerator programme that we offer or advertise or administer, we will share your personal information with the sponsor of the grant or accelerator programme and the relevant judging panel.

We will also share aggregated and de-identified personal information with our partners, such as sponsors and grant providers, for the purpose of preparing and furnishing aggregated data reports to evaluate our programs and partnerships. To the extent that this constitutes personal data, we will rely on legitimate interest when sharing such information.

TRANSFER OF YOUR PERSONAL INFORMATION

We store personal information of our member in the UK. Where we transfer information outside of the UK, for example, where we use a third-party online service that is based outside of the UK, we will only do so where we have a valid legal mechanism in place (e.g., by using contracts approved by the European Commission or UK Secretary of State).

If you would like further information about who we share your personal information with, please contact us at hello@enterprisenation.com.

Other than when sharing personal information for the purpose of preparing and furnishing aggregated data reports, we will not transfer your personal data outside of the UK or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

CHILDREN

Our services are not intended for and may not be used by individuals under the age of 16 (or a lower age if permitted by the laws of their residence) (Children). We do not knowingly collect personal data from Children or allow them to register. If it comes to our attention that we have collected personal data from a Child, we may delete this information without notice.

If you have reason to believe that this has occurred, please contact us at hello@enterprisenation.com.

RETAINING YOUR PERSONAL INFORMATION

We will hold on to your information for as long as is needed to be able to provide the services to you. If you hold an account with us, we do not delete the data in your account unless you haven’t used your account for two years or more.

If you browse our site, we keep personal data collected through our analytics tools for only as long as necessary to fulfil the purposes we collected it for (see “Cookies” above for further information).

We may also keep hold of some of your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you, our data protection contact and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want more detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online at www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

CONTROL OVER YOUR PERSONAL INFORMATION

Under the General Data Protection Regulation (GDPR) as amended by Schedule 1 of The Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (UK GDPR) and Data Protection Act 2018 (DPA), you have a number of important rights applicable to you which you can exercise at any time at no cost to you. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all),
  • access the personal information we hold about you,
  • request that we port elements of your data to another service provider,
  • request us to correct any mistakes in your information which we hold,
  • request the erasure of personal information concerning you in certain situations,
  • receive the personal information concerning you which you have provided to us, in a structured format;
  • stop any direct marketing (which you can do through your account or the unsubscribe links provided at the bottom of all emails or marketing messages that we send to you),
  • restrict how we use your personal data and temporarily limit the way we use it (for example, whilst you check that the personal data we hold for you is correct);
  • object to decisions being taken by automated means concerning you or significantly affect you.

For further information on each of these rights, including the circumstances in which they apply, see theGuidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

  • email us at hello@enterprisenation.com,
  • let us have information to identify you,
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill),
  • let us know the information to which your request relates to.

We will respond without delay and at the latest within 1 month of receipt of your request (or, if required, receipt of information confirming your identity or payment of our fee if we need to charge one). Where a request is complex or we have received multiple requests from you, we may extend the time to respond by a further 2 months. The “clock” may be temporarily stopped if we need to ask for clarification of your request.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by logging into your account and adjusting your marketing preferences or by following the opt-out links on any marketing messages sent to you.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us which we need in order to supply our services to you.

HOW TO COMPLAIN OR CONTACT US

If you are not happy with how we manage your personal data, or you have a general query or concern about your personal data or the content of this privacy policy, please contact us in the first instance at hello@enterprisenation.com and we will do our best to resolve your concerns as quickly as possible.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint/.

CHANGES TO THIS PRIVACY POLICY

Any changes we make to this notice will be posted on this page. If you are a registered user of our site, we will notify you of any changes to this policy at the details you provide on registration.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us please send an email to hello@enterprisenation.com

Privacy Policy: Membership Holders

SUMMARY

This page sets out what information we process when you hold an account with us as a small business owner or as an adviser. It needs to be read in conjunction with the main Privacy Policy.

WHAT PERSONAL INFORMATION WE HOLD

Contact Information: when you register for an account, we collect your first and last name, username, password, email address and phone number. Where you register via a social media account, such as LinkedIn or Facebook, we also collect such details from your profile as are notified to you at the time of registration (first name and last name, email address, company name, where applicable).

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Information from third parties and integration partners: we collect your personal information from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

Billing information: If we charge you anything in connection with your membership, then we use a third-party payment gateway called Stripe to collect, store and process billing information. We do not store this information and all payment pages use TLS technology.

Account settings: you can set various preferences and personal details on pages like your account settings page.

HOW WE USE YOUR PERSONAL INFORMATION

Under UK data protection law, we need a legal reason (known as a lawful basis) for holding, collecting and using your personal data. There are six main legal reasons which organisations can rely on. We process personal data about you under the following lawful bases:

  • with your consent; and/or
  • to fulfil our contractual responsibility to deliver the services to you; and/or
  • to pursue our legitimate interests (our justifiable business aims) of providing support and improving the services we offer and developing new products and service features, but only if those interests are not outweighed by your other rights and freedoms (e.g., your right to privacy); and/or
  • to comply with a legal obligation.
Category of personal data Purpose for processingLegal basis for processing
Contact information

We use your contact information to:

  • provide you with services
  • bill you for our services
  • provide you with product related communications including software improvements and changes, a welcome email/phone call and onboarding tutorials (for as long as you do not opt-out)
  • provide you with customer support
  • send you communications of a transactional nature (e.g. billing-related matters)
  • send you our newsletter which might include non-product related information (for as long as you do not opt-out)
  • ask you to carry our surveys so you can let us know how we’re doing
  • enter you into competitions or prize draws
  • Fulfilment of a contract
  • Consent
  • Legitimate interests
Usage information

We collect information about the types of content you engage with, so we can direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimise use of our services.

  • Legitimate interests
Device and browser data

We use device and browser data to troubleshoot problems with our service and to make improvements to it, or to customise the interface for that device. We also infer your geographic location based on your IP address for abuse and tax and pricing purposes.

  • Legitimate interests
  • Legal requirement
Log data

We use log data for many different business purposes to include:

  • monitoring abuse and troubleshooting
  • creating new services, features, content or make recommendations
  • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services
  • fixing bugs and troubleshooting product functionality
  • Legitimate interests
Third parties and integrations

We collect and use information from third parties and integration partners to:

  • ensure you can sign-up to our service from a third-party integration
  • personalise our services for you
  • ensure you can use our service in conjunction with other services
  • Legitimate interests
Information from page tags

We collect information from page tags to enable us to:

  • understand our user behaviours
  • see which features of our website are being used
  • see which parts of our platform we need to develop further
  • determine the success of our advertising campaigns
  • Legitimate interests
Account settings

We use your account preferences to deliver a personalised service to you.

  • Fulfilment of contract

Privacy Policy: Guests

SUMMARY

This page sets out what information we process when you register to attend one of our events or campaigns without registering as a member. It needs to be read in conjunction with the main Privacy Policy.

WHAT PERSONAL INFORMATION WE HOLD

Contact information: when you checkout as a Guest, we will collect your first and last name, email address and home address.

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Information from third parties and integration partners: we collect your personal information from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

HOW WE USE YOUR PERSONAL INFORMATION

Under UK data protection law, we need a legal reason (known as a lawful basis) for holding, collecting and using your personal data. There are six main legal reasons which organisations can rely on. We process personal data about you under the following lawful bases:

  • where you have consented or;
  • to pursue our legitimate interests (our justifiable business aims) of delivering an efficient service which generates useable results for us, troubleshooting and abuse monitoring, (but only if those interests are not outweighed by your other rights and freedoms (e.g., your right to privacy)).
Category of personal data Purpose for processingLegal basis for processing
Contact information

We use your contact information to:

  • register you for an event or campaign
  • send you an order confirmation
  • provide you with assistance should you need it
  • Legitimate interests
Usage information

We use information about how you use our services to improve our services for you and all users. This includes streamlining our forms to increase completion rates.

  • Legitimate interests
Device and browser data

We use device and browser data to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

  • Legitimate interests
Log data

We use log data for many different business purposes to include:

  • monitoring abuse and troubleshooting.
  • creating new services, features, content or make recommendations
  • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services
  • fixing bugs and troubleshooting product functionality
  • Legitimate interests
Referral information

The full referral URL is recorded with the Log and browser data above.

  • Legitimate interests
Third parties and integrations

We collect and use information from third parties and integration partners to:

  • ensure you can access our service from a third party integration.
  • personalise our services for you.
  • ensure you can use our service in conjunction with other services.
  • Legitimate interests
Information from page tags

We collect information from page tags to enable us to allow the email sender (for a survey or form for example) to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.

  • Legitimate interests

Privacy Policy: Visitors

SUMMARY

This page sets out what information we process when you visit this website. It needs to be read in conjunction with the main Privacy Policy.

WHAT PERSONAL INFORMATION WE HOLD

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Referral information: if you arrive at this website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

HOW WE USE YOUR PERSONAL INFORMATION

Under UK data protection law, we need a legal reason (known as a lawful basis) for holding, collecting and using your personal data. There are six main legal reasons which organisations can rely on. We process personal data about you under the following lawful bases:

  • where you have consented or;
  • to pursue our legitimate interests (our justifiable business aims) of providing support and improving the services we offer and developing new products and service features, (but only if those interests are not outweighed by your other rights and freedoms (e.g., your right to privacy)).
Category of personal data Purpose for processingLegal basis for processing
Contact information

We will use your contact information to respond to an enquiry which you submit to us.

  • Legitimate interests
Usage information

We use information about how you use our services to improve our services for you and all users.

  • Legitimate interests
Device and browser data

We use device and browser data to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

  • Legitimate interests
Log data

We use log data for many different business purposes to include:

  • monitoring abuse and troubleshooting
  • creating new services, features, content or make recommendations
  • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services
  • fixing bugs and troubleshooting product functionality
  • Legitimate interests
Referral information

We use referral information to track the success of our integrations and referral processes.

  • Legitimate interests
Information from page tags

We collect information from page tags to enable us to determine the success of our advertising campaigns.

  • Legitimate interests

Privacy Policy: Grant, Accelerator and Prize Competition Applicants

SUMMARY

This page sets out what information we process when you:

  • apply for a grant,
  • apply to partake in an accelerator programme, or
  • enter into one of our competitions

as a small business owner. It needs to be read in conjunction with the main Privacy Policy.

WHAT PERSONAL INFORMATION WE HOLD

Please note that this information may vary depending on the grant or accelerator programme you apply for.

Contact Information: when you submit an application, we collect your first and last name, email address and phone number.

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

Financial information: as part of your application for a grant or place on an accelerator programme, we require you to provide your financial details, a name, address, and email address corresponding to your bank account (e.g., a bank account number). We do not store this information and all payment pages use TLS technology.

HOW WE USE YOUR PERSONAL INFORMATION

Under UK data protection law, we need a legal reason (known as a lawful basis) for holding, collecting and using your personal data. There are six main legal reasons which organisations can rely on. We process personal data about you under the following lawful bases:

  • with your consent; and/or
  • to fulfil our contractual responsibility to deliver the services to you; and/or
  • to pursue our legitimate interests (our justifiable business aims) of providing support and improving the services we offer and developing new products and service features, but only if those interests are not outweighed by your other rights and freedoms (e.g., your right to privacy); and/or
  • to comply with a legal obligation.
Category of personal data Purpose for processingLegal basis for processing
Contact information

We use your contact information to:

  • provide you with services (in this case, the grant and/or content of the accelerator programme),
  • provide you with product related communications including software improvements and changes, a welcome email/phone call and onboarding tutorials (for as long as you do not opt-out),
  • provide you with customer support,
  • send you communications of a transactional nature (e.g., for the transfer of a grant),
  • send you our newsletter which might include non-product related information (for as long as you do not opt-out),
  • ask you to carry out surveys so you can let us know how we’re doing,
  • enter you into competitions or prize draws.
    • Fulfilment of a contract
    • Consent
    • Legitimate interests
    Usage information

    We collect information about the types of content you engage with, so we can direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimise use of our services.

    • Legitimate interests
    Device and browser data

    We use device and browser data to troubleshoot problems with our service and to make improvements to it, or to customise the interface for that device. We also infer your geographic location based on your IP address for abuse and tax and pricing purposes.

    • Legitimate interests
    • Legal requirement
    Log data

    We use log data for many different business purposes to include:

    • monitoring abuse and troubleshooting
    • creating new services, features, content or make recommendations
    • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services
    • fixing bugs and troubleshooting product functionality
    • Legitimate interests
    Third parties and integrations

    We collect and use information from third parties and integration partners to:

    • ensure you can sign-up to our service from a third-party integration,
    • personalise our services for you,
    • ensure you can use our service in conjunction with other services.
    • Legitimate interests
    Information from page tags

    We collect information from page tags to enable us to:

    • understand our user behaviours,
    • see which features of our website are being used,
    • see which parts of our platform we need to develop further,
    • determine the success of our advertising campaigns.
    • Legitimate interests
    Account settings

    We use your account preferences to deliver a personalised service to you.

    • Fulfilment of contract

    Privacy Policy: Mentors and Mentees

    SUMMARY

    This page sets out what information we process when you sign up to our mentorship programme as a mentor or mentee. It needs to be read in conjunction with the main Privacy Policy.

    WHAT PERSONAL INFORMATION WE HOLD

    Contact Information: when you sign up to the mentorship programme, we collect your first and last name, email address and phone number.

    Biographical information: you may provide additional information in order to be matched with a mentor or mentee.

    Feedback: feedback and other information provided to us by the mentor or mentee you are matched with, subject to any confidentiality obligations.

    Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

    Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

    Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

    Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

    HOW WE USE YOUR PERSONAL INFORMATION

    Under UK data protection law, we need a legal reason (known as a lawful basis) for holding, collecting and using your personal data. There are six main legal reasons which organisations can rely on. We process personal data about you under the following lawful bases:

    • with your consent; and/or
    • to fulfil our contractual responsibility to deliver the services to you; and/or
    • to pursue our legitimate interests (our justifiable business aims) of providing support and improving the services we offer and developing new products and service features, but only if those interests are not outweighed by your other rights and freedoms (e.g., your right to privacy); and/or
    • to comply with a legal obligation.
    Category of personal data Purpose for processingLegal basis for processing
    Contact information

    We use your contact information to:

  • provide you with services (in this case, matching you with a mentor or mentee, sharing details with them, and providing you with access to the platform),
  • provide you with product related communications including software improvements and changes, a welcome email/phone call and onboarding tutorials (for as long as you do not opt-out),
  • provide you with customer support,
  • send you communications of a transactional nature (e.g., for the transfer of a grant),
  • send you our newsletter which might include non-product related information (for as long as you do not opt-out),
  • ask you to carry out surveys so you can let us know how we’re doing,
  • enter you into competitions or prize draws.
    • Fulfilment of a contract
    • Consent
    • Legitimate interests
    Usage information

    We collect information about the types of content you engage with, so we can direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimise use of our services.

    • Legitimate interests
    Device and browser data

    We use device and browser data to troubleshoot problems with our service and to make improvements to it, or to customise the interface for that device. We also infer your geographic location based on your IP address for abuse and tax and pricing purposes.

    • Legitimate interests
    • Legal requirement
    Log data

    We use log data for many different business purposes to include:

    • monitoring abuse and troubleshooting
    • creating new services, features, content or make recommendations
    • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services
    • fixing bugs and troubleshooting product functionality
    • Legitimate interests
    Third parties and integrations

    We collect and use information from third parties and integration partners to:

    • ensure you can sign-up to our service from a third-party integration,
    • personalise our services for you,
    • ensure you can use our service in conjunction with other services.
    • Legitimate interests
    Information from page tags

    We collect information from page tags to enable us to:

    • understand our user behaviours,
    • see which features of our website are being used,
    • see which parts of our platform we need to develop further,
    • determine the success of our advertising campaigns.
    • Legitimate interests
    Account settings

    We use your account preferences to deliver a personalised service to you.

    • Fulfilment of contract