Membership Terms
Important Notices
Thank you for your interest in becoming a member or an Adviser or in taking part in a Mentorship Programme, at Enterprise Nation. These Membership Terms (the Terms) provide valuable information about how Enterprise Nation (we, us or our) provide membership services to you via our website https://www.enterprisenation.com (The Website).
Please read these terms carefully before signing up to become a Member, Adviser, Mentee or Mentor and using the membership service (the Services).
BY SIGNING UP TO ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE USING THE SERVICES ON BEHALF OF YOUR EMPLOYER OR ACTING AS AN EMPLOYEE, YOU WARRANT THAT YOU ARE AUTHORISED TO ENTER INTO LEGALLY BINDING CONTRACTS ON BEHALF OF YOUR EMPLOYER. THE SAME RIGHTS, LIMITATIONS AND RESTRICTIONS APPLY TO YOUR EMPLOYER. YOU AGREE THAT THESE TERMS ARE ENFORCEABLE AS IF THEY WERE A WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOUR EMPLOYER.
We reserve the right to update, change or replace any part of these Terms at our sole discretion. We will contact you on your provided email address if we make any important updates which change how you can use an access the Services.
Where you use our website, you are also agreeing to our Terms of Use available here. For information regarding how we process personal data, please see our Privacy Policy here.
1. INFORMATION ABOUT US
1.1 ‘Enterprise Nation’ is the trading name and registered trademark of Enterprise Nation Limited, a company registered in England & Wales, company no. 04676798 registered office: TOR, Saint-Cloud Way, Maidenhead Berkshire SL6 8BN. We are registered for VAT under No. GB813 1308 72.
1.2 You may contact us by telephoning our Customer Service team on 020 3871 2922 or by e-mailing us at hello@enterprisenation.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 14.7.
2. Definitions
In these Terms, the following expressions have the meanings as set out below.
Adviser
means the “Adviser” Membership Tier. The Adviser tier includes the Services set out at clause 6 and is subject to additional terms at clause 7.
Guest
means a person or business who is not a member or Adviser and to who we have granted access to (i) view and Use the Website; and (ii) Use certain features and functionalities of the Services as described on the Website.
Intellectual Property Rights
copyright, patents, rights in confidential information, know-how, trade secrets, trademarks, trade names, design right, get-up, database rights, chip topography rights, mask works, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case:
- whether registered or not;
- including any applications to protect or register such rights;
- including all renewals and extensions of such rights or applications;
whether vested, contingent or future; and wherever existing.
Member
this means the “Member” Membership Tier. The Membership plan includes the Services set out at clause 6 (but excluding the Adviser Services described at clause 6.1(b)).
Membership Tier
the tier of membership that you have signed up for on our website which will gain you access to the Services. These tiers are either Membership or Adviser.
Mentee
means that you have signed up to our mentorship programme as a ‘mentee’
Mentor
means that you have signed up to our mentorship programme as a mentor.
Mentorship Programme
means our mentorship programme where you can sign up to our website as either a Mentor or Mentee. Further information about the programme is available at https://www.enterprisenation.com/help-to-grow-mentor/.
Privacy Policy
means the privacy policy available on our website at https://www.enterprisenation.com/privacy/.
Services
means the services offered on our Website to Members and Advisers. For example, this includes but is not limited to e-learning modules, blogs, videos, website tools, event information, website profile and messaging facilities. Further details on about the Services are as set at clause 6.
Terms of Use
means the terms of use on our website at https://www.enterprisenation.com/terms-of-use/.
Website
means our website at https://www.enterprisenation.com.
3. Formation of the contract between you and us
3.1 These Terms form a contract between you and us. The date for the commencement of this contract shall be:
3.1.1.1 the date where you first sign up to become a member;
3.1.1.2 the date you sign up to become an Advisor, if you have not previously been a member;
3.1.1.3 the date you sign up as a Mentee; or
3.1.1.4 the date you sign up a Mentor if you are not already a member or and Advisor;
3.2 These Terms shall remain effective and in force until terminated in accordance with clause 11.
3.3 Where you sign up to become an Adviser and you are already a Member, these Terms shall continue to remain in force. However, you will need to comply with extra obligations as set out at clause 7.
3.4 Where you sign up to our Mentorship Programme and you are already a Member or Advisor, these Terms shall continue to remain in force. However, both Mentors and Mentees will need comply with the extra obligations as set out at clause 8.
3.5 In order to enter these Terms with us, you must be:
3.5.1.1 (If you are an individual) eighteen (18) years old or over;
3.5.1.2 legally capable of entering into binding contracts; and
3.5.1.3 not in any way prohibited by the applicable law in the jurisdiction which you are currently located to enter into these Terms.
3.6 We reserve the right at our sole and absolute discretion and for any reason whatsoever to:
3.6.1.1 accept or reject your application as Member, Advisor, Mentee or Mentor; and/or
3.6.1.2 refuse you access to the Website and/or Services.
4. Your Responsibilities
4.1 When accessing the Services through our Website (including any part of which can only be accessed as either a Mentor, Mentee, Member or Adviser), you must do so by complying with our Terms of Use (available here).
4.2 When you sign up to one of our Services, you will be asked to create log in details and create a password. You agree to:
4.2.1.1 ensure that any details provided to us are accurate;
4.2.1.2 keep your password confidential; and
4.2.1.3 let us know promptly if you believe that your password has been compromised.
We may terminate your access to any password-protected Services at any time, if we believe that your use of the Services is affecting the security and stability of our website or is detrimental to other users.
4.3 Where you access the Services through your browser, it is your responsibility to ensure that your browser is up to date.
4.4 You will require an internet connection to access the Services which you will obtain and maintain at your own cost. We are not responsible for any interruption to your use of the Services due to interruptions to your internet connection.
4.5 When using our Services, you shall:
4.5.1.1 notify us immediately if you suspect that any use of the Services or Website is, or will lead to activity that is, fraudulent or unlawful;
4.5.1.2 notify us immediately of any circumstances where any intellectual property rights or any other rights of any third party may have been infringed;
4.5.1.3 co-operate with reasonable security or other checks or requests for information made by us from time to time;
4.5.1.4 not do or promote anything likely to impair, interfere with or damage our platform or electronic communications network, or cause harm, harassment or distress to any persons;
4.5.1.5 not do anything which involves the transmission of junk mail, chain letters, unsolicited mass mailing, instant messaging, “spimming” or “spamming”;
4.5.1.6 not misuse or attack our networks or platforms by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack).
5. User Generated Content
5.1 Where the Services enables you to post messages, profiles or any other form of communication on the Website (User Generated Content), you must not:
5.1.1.1 promote racism, bigotry, hatred or physical harm of any kind against any group or individual;
5.1.1.2 harass or advocate harassment of another person;
5.1.1.3 display pornographic or sexually explicit material;
5.1.1.4 promote any conduct that is abusive, threatening, obscene, defamatory or libellous;
5.1.1.5 promote any illegal activities;
5.1.1.6 provide instructional information about illegal activities, including violating someone else’s privacy;
5.1.1.7 create computer viruses or implement any form of software or scripts onto the Website that have the appearance of coming from a user or candidate (for the avoidance of doubt, this shall not apply to API use);
5.1.1.8 promote or contain information that you know or believe to be inaccurate, false or misleading;
5.1.1.9 engage in the promotion of contests, sweepstakes and pyramid schemes, without our prior written consent;
5.1.1.10 exploit people in a sexual or violent manner; or
5.1.1.11 invade or violate any third party’s right to privacy.
5.2 We reserve the right to refuse to publish any User Generated Content or links to third party content, or to at any time remove or edit User Generated Content (in whole or in part) or any link to third party content, if we have reason to believe that a user has breached these Terms.
5.3 If you wish to complain about or query any content uploaded by other users, including any User Generated Content or third-party content, please contact us at the details provided above.
6. The Services
6.1 As part of you joining Enterprise Nation as either a member or Adviser, or if you participate as a Mentee or Mentor in our Mentorship Programme, we will provide you with the Services.
6.2 The Services we offer you shall be dependent on whether you are a Member, Adviser, Mentor or Mentee. The Services we provide are described as follows:
6.2.1.1 Members: Where you have signed up to become a Member, we will provide you with access to the Member section and features of our Website. This includes the benefits out on our website at https://www.enterprisenation.com/sign-up/.
6.2.1.2 Advisers: We will provide with access to the Member and the Adviser section and features of our Website. The Adviser plan additional benefits are outlined on our website at https://www.enterprisenation.com/become-an-adviser/.
6.3 If you participate in our Mentorship Programme you will have access the same Services as a Member of our Website. You will also have access to additional services depending on whether you are a Mentee or Mentor. The Services we provide are described as follows:
6.3.1.1 Mentees: You will have the ability to matched with a Mentor;
6.3.1.2 Mentors: You will be able to match with a Mentee. You will also have a unique dashboard and related facilities that is only available for Mentors as well as access to training and support. Information about this is available at https://www.enterprisenation.com/help-to-grow-mentor/.
6.4 Where we provide the Services to you, we shall not be prohibited from providing any part of the Services to a Guest.
6.5 We reserve the right to make changes to these Terms, the Services or the Website without notice where such changes would not materially affect your ability to use or access the Services.
6.6 Where we intend to make changes to the Services which would materially affect your ability to use or access the Services, we will provide you with an update of our Terms. Following this notice, your continued use of the Services and any associated content or literature following receipt of the notice will be taken as your acceptance of the new terms. If you do not accept these Terms or any amendments to it, you must immediately stop using the Services and contact us at hello@enterprisenation.com.
6.7 We do not guarantee that the Services will be fit for any particular purpose, and any content we provide as part of the Services is provided for your general information only. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using the Services.
6.8 We shall use our reasonable endeavours to make the Services available to you at all times, but we cannot guarantee that the Services will be uninterrupted and fault free.
6.9 You understand that our ability to provide the Services and the availability of the Website may be impaired by conditions or circumstances that are beyond our control, including, without limitation to: third party service providers, geographic or atmospheric conditions, local physical obstructions, software and hardware features or functionality of your personal computer operating system and the number of other user logging onto the Website, server and network at the same time.
7. Additional Terms for Advisers
7.1 Where you have signed up as an Adviser, you must comply with this clause 7.
7.2 To purchase the Adviser Membership Tier, you need to place an order on our website. Please check your order carefully before confirming it. You are responsible for ensuring that your order information is complete and accurate.
7.3 We reserve the right to accept or reject any Membership Tier upgrade from Member to Adviser at our discretion. If we are unable to accept your order, we will notify you as soon as possible. If you have already paid for your order and we reject it, we will arrange a refund to the payment method you used to pay for the order.
7.4 The price for our Services will be shown on the Website (the Price) at https://www.enterprisenation.com/my-home/adviser-upgrade/. Prices shown are inclusive of VAT.
7.5 The Price for our Services may change at any time. This will not affect existing Advisers where the price for that years’ the Adviser Membership Tier has already been paid in advance. Where you pay monthly for the Adviser Membership Tier, we will provide you with at least three months’ notice before we increase the price.
7.6 We may request a change to the Adviser Membership Tier Price (regardless of payment method) if there has been an error on the Website regarding the Price. If this happens, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order.
7.7 We will charge the Price to the credit or debit card that you have provided at the time we accept the order.
7.8 Where you have selected the yearly payment option, all amounts due for the year must be paid in full in advance. You Adviser Membership Tier will not become activated, until we receive payment.
7.9 Where you have selected to pay monthly you agree that:
7.9.1.1 you are responsible for providing us with valid up to date complete credit or debit card details and you authorise us to take monthly payments using those credit or debit card details;
7.9.1.2 where we are unable to take payment with the credit or debit card details you have provided us, you will promptly provide us with alternative credit or debit card details upon our written request;
7.10 Where you pay monthly, and if we have not received payment within seven days of the payment due date (which is your monthly payment date as confirmed in your order email):
7.10.1.1 we reserve the right to charge interest, which will accrue on a daily basis at a rate of 4% above Bank of England base rate, starting from the payment due date and continuing until fully paid; and
7.10.1.2 we may, without liability to you, downgrade your Membership Tier to Member for the period of time where the Price for the Adviser Membership Tier remains unpaid.
7.11 We use a third-party payment provider called Stripe to process payments on our website. They have their own separate terms of use which can be found here. We are not responsible for your obligations in these terms so please read these carefully before making a payment.
7.12 You agree that, as an Adviser, you have considered and are aware that you may benefit from up to date professional indemnity insurance and are actively encouraged to share details within us to allow us to confirm that to confirm that your account is valid as an Adviser and to share the fact that your hold professional indemnity insurance with your connections. If we have reason to suspect that you do not hold appropriate professional indemnity insurance, you understand that we may not be able to validate your account as an Adviser nor will we state that you have confirmed that you hold up-to-date professional indemnity insurance.
8. Additional Terms for Mentors and Mentees
8.1 Where you have signed up to the Mentorship Programme you must comply with this clause 8.
8.2 You understand and agree that in order to be provided with Services as a Mentor, you must:
8.2.1.1 attend (and participate as required) the compulsory training provided by the Association of Business Mentors shortly after signing up to be a Mentor;
8.2.1.2 provide at least 10 hours of time over the course of the Mentoring Program providing Mentoring Services to Mentees;
8.2.1.3 act respectfully towards Mentees in accordance with these Terms and uphold a duty of confidence when providing mentoring to them. This duty of confidence shall cover information which both parties would reasonably expect to be kept confidential and any other information the Mentee indicates should be kept confidential.
8.3 You understand and agree that in order to be provided with Services as a Mentee, you must act respectfully towards Mentors in accordance with these Terms and uphold a duty of confidence when receiving mentoring from them. This duty of confidence shall cover information which both parties would reasonably expect to be kept confidential and any other information the Mentor indicates should be kept confidential.
8.4 Where you fail to comply with this clause 8, we may, at our discretion;
8.4.1.1 limit or discontinue, either temporarily or permanently, your access to any of the Services which are specific Mentorship Programme;
8.4.1.2 limit or discontinue, either temporarily or permanently, your access to any of the other Services, including those which you could access through your member or Advisor Membership Tier (as applicable); and/or
8.4.1.3 in the case where you have seriously breached these Terms, permanently discontinue your access to any of the Services.
8.5 Where you no longer wish to participate in the Mentorship Programme as a Mentor, please contact hello@enterprisenation.com.
9. Intellectual Property Rights
9.1 In addition to the Intellectual Property Rights clause set out in the Terms of Use, we (together with our licensors) own all Intellectual Property Rights in the Services.
9.2 Nothing in these Terms grants you any legal rights on the Website or Services other than as necessary for you to access it.
9.3 You may not provide any materials containing our Intellectual Property Rights to any third party for any reason without our prior written consent.
9.4 You may not use our trademark on any of your materials or your website with our prior written consent.
10. Data Protection
10.1 Where we provide you with our Services, we will process your personal data (as defined in the UK General Data Protection Regulation). Any processing of your personal data shall be in accordance our Privacy Policy.
11. Terminating these Terms
11.1 We may terminate these Terms with you at any time by contacting you in writing if:
11.1.1.1 you commit a breach of these Terms;
11.1.1.2 you do or take part in anything illegal when using our website or purchasing our Services; or
11.1.1.3 you fail to pay any amount due under these Terms on the due date.
11.2 Our right to terminate these Terms does not affect any of your rights.
11.3 You may terminate:
11.3.1.1 if you are a Member, Mentee or Mentor, at any time by providing us with notice that you would like to close your account. This will terminate these Terms between you and us; or
11.3.1.2 if you are an Adviser, by confirming on the Website that you do not wish to renew at least one day before the end of your paid period as an Adviser (regardless of whether you pay yearly up front or monthly). When you do this, you will become a member straight away. Where you cancel your Adviser Membership Tier before the end of your paid period as an Adviser, we are not liable to provide you with a refund for any pre-paid period as an Adviser.
11.4 Where these Terms have been terminated for any reason:
11.4.1.1 any rights for you to use the Services, or access content only available to a Mentor, Mentee, Member or Adviser (as applicable) will end immediately; and
11.4.1.2 you must stop doing anything that was only permitted under these Terms;
11.4.1.3 where we have permitted you to download any content from our website as part of the Services, you must permanently delete this content immediately. If requested by us, you will provide us with written confirmation that you have done so;
11.4.1.4 where you are a Mentor and you hold information about a Mentee, or Mentees or any information about the Mentorship Programme obtained through our website, you must permanently delete this.
12. Our liability to you
12.1 Our Services are intended to provide information on professional and business development only and we shall not be liable for any losses you incur by placing reliance on the Services provided.
12.2 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
12.3 Subject to the below, our liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the price for the Services paid by you. Where you have not paid for the Services as a Member, our liability shall be limited to £100.
12.4 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
12.4.1.1 consequential, indirect or special losses; or
12.4.1.2 any of the following (whether direct or indirect):
12.4.1.3 loss of profit;
12.4.1.4 loss or corruption of data;
12.4.1.5 loss or corruption of software or systems;
12.4.1.6 loss or damage to equipment;
12.4.1.7 loss of use;
12.4.1.8 loss of opportunity;
12.4.1.9 loss of savings, discount or rebate (whether actual or anticipated); or
12.4.1.10 harm to reputation or loss of goodwill.
12.4.1.11 any delays providing the Services mentioned under clause 6.8 (interruptions) and clause 6.9 (events beyond our control).
13. Feedback and Complaints
13.1 We welcome any feedback about our Services, and we are always keen to hear about ways to improve our Services.
13.2 If you do have any feedback or complaints, please submit them to hello@enterprisenation.com and we will aim to deal with these swiftly.
14. General Terms
14.1 Survival of terms: The following clauses of this Terms survive termination: clauses 1, 2, 7.10, 9, 10, 11.4, 12, 14.
14.2 Relationship of the parties: You agree that you are an independent business and your relationship with us is not that of partners, principal and agent, or employer and employee, nor are we in any other relationship of trust to each other.
14.3 Entire Agreement: these Terms, together with the Website Terms of Use, and Privacy Policy forms the entire agreement between you and us. You acknowledge that you have not relied on and have no remedy in respect of any representation (whether innocent or negligent) made that it is not captured by these Terms.
14.4 Third party rights: For the purposes of the Contracts (Rights of Third Parties) Act 1999, this agreement is not intended to and does not give any person who is not a party to it any right to enforce any of its provisions. However, this does not affect any rights or remedy of such a person that exists or is available apart from that Act.
14.5 Assignment and transfer: We may assign or transfer our rights and obligations under these Terms another entity, but this will not affect your rights or our obligations under these Terms.
14.6 Severability: If any clause in this agreement (or part thereof) is or becomes illegal, invalid or unenforceable under applicable law, but would be legal, valid and enforceable if the clause or some part of it was deleted or modified (or the duration of the relevant clause reduced), the relevant clause (or part thereof) will apply with such deletion or modification as may be required to make it legal, valid and enforceable.
14.7 Notices: If we have to contact you, we will do so by email or post to the address provided by you and if you have to contact us, You will do so by email to hello@enterprisenation.com or post at our registered office. Any notice will be deemed received one hour after the time of transmission if sent by email or three days after the date of posting.
14.8 Interpretation: In these Terms, any reference to ‘writing’ or ‘written’ includes email but not any other form of electronic communication and any reference to a ‘person’ includes a natural person, corporate or unincorporated body (whether having separate legal personality).
14.9 Waiver: No delay, act or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
14.10 Governing law and jurisdiction: This Agreement is governed by the law of England and Wales. All disputes under this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.